If the item does not meet your expectations, you can exchange it, or return within 10 days from the purchase.
The goods sent back to us for return or exchange must:
- not have any signs of usage (in the case of a complaint should be clean),
- have the original hang tags,
- as far as possible be packed in the original package.
If you do not meet these conditions, the goods will be returned to you at your expense.
The goods that you want to exchange should be sent along with the exchange form to the address below:
The amount covering the shipping cost from Hwesta.eu should be added to the package or transferred to our bank account (more details in the "Method of payment").
The goods that you want to return should be sent along with the return form to the address below:
The purchase costs of returned goods will be returned to the account given in the form immediately after receiving the package by Hwesta.eu.
If you receive a defective product you should return it along with the complaint form to the address below:
If as a result of the complaint you are entitled to receive the refund, amount will be transferred to account given in the complaint form immediately after consideration of the complaint.
We do not accept COD packages.